Delivery and shipping policy

1. Shipping Information: At PraniVet, we are committed to delivering your veterinary products promptly and efficiently. We currently offer shipping services to addresses within the United States. Please carefully review the following shipping guidelines to ensure a smooth delivery process.

2. Order Processing Time: Once your order is placed and payment is successfully processed, our team will begin preparing your package for shipment. Please allow up to 2 business days for order processing. Orders placed on weekends or national holidays will be processed on the next business day.

3. Shipping Methods: We use reliable and trusted shipping carriers to deliver your veterinary products. The available shipping options will be presented to you during the checkout process. Delivery times and costs may vary depending on the shipping method selected and your location.

4. Estimated Delivery Time: The estimated delivery time will be provided during the checkout process, and it is based on the shipping method chosen and the destination address. Please note that delivery times are approximate and may be subject to delays beyond our control, such as unforeseen weather conditions or other external factors.

5. Shipping Charges: Shipping charges will be calculated based on the weight of your order, the selected shipping method, and the destination address. The shipping cost will be displayed at the checkout before you complete your purchase.

6. Tracking Your Order: Once your package is shipped, you will receive a confirmation email containing the tracking information. This will enable you to monitor the progress of your delivery and estimate its arrival time.

7. Delivery Attempts and Re-routing: Our shipping partners will attempt to deliver your order to the provided address. In case of an unsuccessful delivery attempt, they may leave a notification or attempt re-delivery. It is essential to provide accurate delivery information to avoid any potential delays or issues. We are not responsible for incorrect addresses or undeliverable shipments.

8. Non-Refundable and Non-Returnable Products: Please be aware that all sales are final. We do not offer refunds or returns on veterinary products unless they arrive damaged or defective. If your order arrives in poor condition or if there is a problem with the product, please contact our customer support team within 48 hours of delivery, and we will be happy to assist you.

9. Shipping Limitations: At this time, we only offer shipping services within the United States. We do not ship to international addresses or U.S. territories. We apologize for any inconvenience this may cause.

10. Customer Support: If you have any questions or concerns regarding our Delivery and Shipping Policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure you have a positive shopping experience with PraniVet.

Note: The Delivery and Shipping Policy is subject to change without prior notice. Please review this page regularly for any updates or modifications.