Refund and Returns Policy

At PraniVet, we take pride in providing high-quality veterinary products to our valued customers. We strive to ensure that each product meets our rigorous standards and undergoes thorough quality checks before being shipped. As part of our commitment to maintaining product safety and integrity, we have established the following Refund and Returns Policy:

1. No Refunds: We do not offer refunds on any of our veterinary products unless they arrive damaged or defective. All sales are final, and we are unable to process refunds for any other reason.

2. Damaged or Defective Products: In the unlikely event that your order arrives damaged or contains a defective product, please contact our customer support team within 48 hours of receiving the shipment. To expedite the process, kindly provide a detailed description and photographs of the damaged or defective item(s). We will review your request and, if deemed eligible, offer a suitable resolution, which may include a replacement or store credit.

3. Return Policy: We do not accept returns on any veterinary products except for cases of damage or defects as mentioned in point 2. If your product meets the criteria for return due to damage or defect, our customer support team will guide you through the return process and provide instructions for sending the item back to us.

4. Return Authorization Process: Before returning any product, you must obtain authorization from our customer support team. Please do not send any items back without proper authorization, as they will not be accepted or processed for refund or return.

5. Return Shipping: For authorized returns of damaged or defective products, we will provide you with a prepaid shipping label or arrange for a pickup. Please ensure that the product is securely packaged to prevent further damage during transit.

6. Inspection and Approval: Once we receive the returned item, our team will inspect it to verify the damage or defect. If the return meets our criteria, we will proceed with the appropriate resolution as discussed with you.

7. Non-Returnable Items: Apart from damaged or defective products, all other veterinary products sold on our website are non-returnable.

8. Changes to the Refund and Returns Policy: PraniVet reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. It is your responsibility to review this policy periodically and ensure your understanding of its terms.

9. Contact Us: If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to our customer support team through the contact information provided on our website. We are dedicated to assisting you and ensuring your satisfaction with our products and services.

Note: This Refund and Returns Policy is effective from the date of publication and supersedes any previous policies on the same subject.